Authorisation query
I am editing a CSL file in the Mendeley CSL editor but when I try to save the file the editor tells me that authorisation is required. Changes are not saved.
View ArticleError 429 Activex Component Can’t Create Object
The message "Error 429 Activex Component Can’t Create Object" appears when I try add a citation. I read some question posts, but the sugestions did not work in my case. Thanks!
View Articleupload problem
¿what does this "upload progress error" mean? and ¿how can i fix it? - upload progress: 0 of 0. Error ID: Ng6CYlkVVUg thank you
View ArticleView research catalogue entry for this paper
Hi In Mendeley desktop, when clicking on a document, in the details tab, below the list of authors, there is an option to click :"View research catalogue entry for this paper" Following this link,...
View Articlethe save&sync buttom is gray, and i can't change the option.
in my cp, the save&sync button is gray, i can't change the option, and all the pdf is sync to web by default!!! how can i change it???
View ArticleSave to mendeley doesn't work
Few days ago, 'save to mendeley' doesn't work. In detail, it showed the 'save' button when I pressed 'save to mendeley' before. But now, it doesn't show the 'save' button and keeps loading and loading....
View ArticleI can't see on Mendeley Web some of the entries
I can't see on Mendeley Web some of the entries/files I've uploaded through a group on Mendeley Desktop. I have 2584 entries on Mendeley desktop and 2550 on Mendeley web. Help, Please!
View Articleerror loging mendeley web
Hi, After I made the elsevier registration to sign in to mendeley account and I entered my e-mail ,pass word, family name, first name . When I signed in , an empty new account opened with an empty...
View Articleerror loging mendeley web
Hi, After I made the elsevier registration to sign in to mendeley account and I entered my e-mail ,pass word, family name, first name . When I signed in , an empty new account opened with an empty...
View ArticleLink to institutional OpenURL
Where in Mendeley Web or Desktop that I can input and set up our Institutional OpenURL so that I can automatically download PDFs even I am out of institutional network? Thanks Jianlong
View ArticleRestore
Please how do I restore my web data to an earlier date? I made some changes which I want to undo.
View ArticleSynchronize mendeley desktop with mendeley library
Dear I have installed mendeley last year on my PC at home, and it worked fine. Now I want to have it working on my computer at work. I reinstalled Mendeley desktop here and I retrieved all the...
View ArticleWord plugin problem
When trying to add a citation I get the message: 'ActiveX component can't create object ( 429) in MendeleyPlugin'
View ArticleWeb importer is not working
Hi, I installed updated version of Mendeley Web importer in Chrome. However, I can't login inside the web importer. I can login to the web browser (chrome) and desktop. Please let me know if there is...
View Articlefeedback.mendeley.com not working
Has the feedback section of mendeley been removed? I can no longer access feedback.mendeley.com. I would like to ask/vote for a new feature but cant find where to do this anymore?
View ArticleError Mendeley
I am getting the following error: This file already exists for this document - upload progress: 0 of 0. Error ID: 9KWPfFvGDL4 How to fix this?
View Articleweb importer sign in
In trying to import using google chrome web importer, it keeps asking me to sign in but doesn't actually give me a mechanism to sign in. I'm signed in online and tried changing the cookies setting, but...
View ArticleHow I can found my current storage limit
How can I found my online storage limit status in account profile?
View ArticleWeb Plugin does not login Firefox
I installed the web importer in Firefox (ver 57.0.1, for Mac). The addon installs successfully and displays the icon. When I click the icon to upload the paper displayed in the webpage of interest, a...
View ArticleWeb Importer no more working on http://ieeexplore.ieee.org/?
Dear Sir, Mendeley Importer is no more working on the IEEExplore using Chrome v63 on MacOS 10.13.1. Is it a known issue because it used to work. Thanks.
View ArticleSearch results different in desktop to online
Hi When I do a search from within Mendeley desktop and compare to the same search on my online library I get far more search results in the desktop version. The online search only returns articles...
View ArticleExporting PDFs from Mendeley Web
Hi, I would like to download all of the PDFs I have saved onto Mendeley to a network drive and wondered if there is a way to do this as a batch, or if I need to do it one by one? I can't download/use...
View ArticleMendeley web importer firefox connection failure
Hey, I have tried several time to download firefox Web Importer,it starts, but after a while it stops and the error is the "the add-on could not be downloaded because of connection failure". would you...
View ArticleChrome Extension of Mendeley Web Importer not working
Chrome web importer isn't working. I did chat with a Mendeley correspondent but couldn't come to a solution. Reinstalled chrome with new Mendeley extension. It keep redirecting me to Elsevier login...
View ArticleWeb login problems
I have some troubles with login to Elsevier Mendeley. Desktop version works well, but when I try to log in to web Mendeley with my account komelkov@gmail.com, it says "Incorrect password", meanwhile I...
View ArticleUnable to highlight on first page of arxiv articles
I cannot highlight text on first page of arxiv articles. Is there any way around it? (Not sure if this is a problem with other sources too.)
View ArticleImporter downloads broken pdfs
Why do pdfs gathered using the 'pdf if available' selection on the web importer always download as broken pdf that neither mendeley nor adobe can read?
View Articleunsorted folder gone
I cannot find the folder 'unsorted'. "Recently added" is the last folder on the general row, before my personal folders. How can I retrieve the folder "unsorted"? Now I have to go to "recently added"...
View ArticleWeb importer
Web importer is not working on safari (version 11.0.2). It doesn´t stop loading, so i can´t import references to mendeley.
View ArticleUnable to upload document on Mendeley Web
Hi, Every time I upload a document onto Mendeley Web, it gives me an error message; i.e. There was an error processing your request. It has been logged (ID db6a591d9ecd36e3). Is there a way to fix this?
View ArticleWeb importer
Web importer is not working - when I try and sign in to add a citation to my library nothing happens.
View Articlesplash screen won't close
I'm unable to use my library on Mendeley Web. When I log in I get the introductory splash screen and there does not seem to be any way to close it. It blocks the rest of the window and entering a...
View ArticleMendeley stopped functioning suddenly
My mendeley deskstop suddenly stopped working and not able to install web importer. Word plug is installed but not working for citations.
View ArticleWeb and desktop import not working. Non-specific (ie says, something went...
How do I find out and then fix import problems when trying to import files from Ovid? I've tried using RIS and endnote xml to export from Ovid. Export is successful but import is not. I am trying to...
View Articletext selection for highlighting does noe work correctly
In web version in an article, "selection lines" to highlight sometimes does not work. I have tested in several browsers such as Firefox, Chrome and Microsoft edge but it seems it has no dependency on...
View ArticleWeb importer Chrome extension opening off-screen/not working with IEEE
When I try to open the Chrome extension to import IEEE papers, the window opens mostly off-screen and cannot be moved. Problem hasn't occurred with other sites. Allowing cookies for mendeley.com did...
View Articletechnical support
how to solve error 6028, and uninstall and install the word plugin, therefore restart the pc and the error persists, I need help brief please
View ArticleNotes section
When I type in notes section on right hand side panel when item selected - it sometimes saves as I type and I see the word 'saving' on top of the panel, but at other times this does not work and I lose...
View ArticleImage overlaps with captions when importing pdf
I imported: https://papers.nips.cc/paper/6957-high-order-attention-models-for-visual-question-answering.pdf to mendeley. Unfortunately, figures are intersecting with the images. Is there a way to...
View ArticleWeb importer Chrome extension
When I try to use the Chrome extension to import papers from Scopus database, the window which opens keep asking me to login/create a free mendeley account even though I am already logged into my own...
View ArticleHow to use web importer with researchgate?
I have tried to use Mendeley Web Importer to download a reference to a paper available on ResearchGate. However, when pressing the Mendeley Import button in Chrome the add-on window was without any...
View Articlechrome plugin not working
When I use the Chrome plugin, the signin page pops up, but does not allow me to sign in. Advice on how to resolve?
View ArticleConstantly Crashing
I am having massive issues with Mendeley today. It keeps crashing randomly, sometimes as soon as I open it, other times half way through reading a document. All my papers are stored here so very...
View ArticleMendeley password won't work
Hi there, I'm a librarian at Western Michigan University who serves as our unofficial Mendeley support person. My colleague Carrie Leatherman (carrie.leatherman@wmich.edu) can successfully login to...
View Article"Email us", "Help" and login not working! Please help!
Hi, I am using Mac and can synchronize my desktop version under login ga_stizheva@yahoo.com and password I've used for last 8 years for my Mendeley account. However, I cannot login to the website (new...
View ArticleInternal server error
Dear Mendeley support staff, My Mendeley plugin and Mendeley desktop work well, however the Webpage doesn´t let me log in for at least over a month now. Every time I try to log in, the message "We're...
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