Hi there,
I'm a librarian at Western Michigan University who serves as our unofficial Mendeley support person. My colleague Carrie Leatherman (carrie.leatherman@wmich.edu) can successfully login to Mendeley Desktop, but when she tries login to Mendeley web using the exact same password it will not work in M. Web.
In addition, a colleague of hers has invited her to a private group. My Colleague Carrie has received the group invitation but can't accept it because again Mendeley Web will not accept her password.
Can you please check her account and figure out what is the problem? She cannot even access this support page because Mendeley web won't let her login.
Thank you,
Ed Eckel
Engineering Librarian
edward.eckel@wmich.edu
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