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Channel: support.mendeley.com :: Mendeley Web
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how to view notes in mendeley web?

My Mendeley Desktop crashed-and-won't-reopen a few days ago, and I'm trying to use Mendeley Web while waiting for support to get back to me (it's finals time, so I desperately need my references +...

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Open in Mendely

Hello, previously I used to find "Open in mendeley" button after importing an article from the web, so I can see it easly in Mendely desktop and cite it. Now I do not see this feature????!! thanks

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Mendeley Web Importer on IE11 at the VA

I am trying to get Mendeley Web Importer to work at the US VA Health Care System. Being the VA, the Office of Information Technology puts a lot of restrictions on cloud based software and scripts. I...

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Save to mendeley icon

When I click in "save to Mendeley" icon to save any reference at the navigation browser, the login button, on the right side of the screem, simply continues to ask for my login, even when I sucessufuly...

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mendeley importer for firefox

I cannot download the mendeley importer add-on for firefox. It gives the following error "This add-on cannot be downloaded because of a connection error" could you kindly look into it? thanks

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firefox importer

Iam unable to download the firefox importer addon. It gives the error "this addon cannot be downloaded because of a connection error". any thought? thanks

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Google Documents

I'm working my papers over Google Documents Drive technology I would like to know if there are some plugins or applications that can operate between both of them like in de plugin for word. I'll...

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sync error

I have this issue: Sorry, there was a problem syncing your library: Document id 3324c1ca-9001-3850-ad7a-78a9dd53dec1 appears in neither the documents table nor the document-deletions table.. Error ID:...

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Links to view paper in the research catalog are not working

This problem has occurred today and yesterday with multiple papers I have recently downloaded. I also tried to use this link for previously downloaded papers that I know to have worked in the past but...

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advanced search in papers

Hello, please I need information to my users. I am a scientifi librarian. Can you say me if the option that had SEARCH in PAPERS about "Advanced Search" will be accesible again in the new version?? Now...

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Cannot login with Firefox Webimporter

Webimporter has been working properly with Firefox 45.8.0 since recently that it has stopped working. When I press the link to import a register (from ieeexplore or elsevier) I am asked to login and...

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HTTPSS SECURITY CONNECTION PROBLEM WITH FIREFOX

Hello, I am trying open my mendeley account ussing a Firefox browser. When the URL www.mendeley.com is trying open, I get an error message: "Secure Connection Failed" Some body know how can I solve...

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working with pdfs

Is it possible to annotate pdfs in Mendeley web, or else in Mendeley mobile (app) ? I did manage once - but cannot remember how - and although I can see the annotation tools in the web version, they...

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Mendeley Catalog

Is it possible to undo the automatic filling of the fields provided by the search on Mendeley catalog without being forced to remove all of them manually?

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Always need to login everytime I need to use Web Plugin :(

Why? Why Mendeley Google Chrome Plugin didn't remember me even though in login page I tick the remember me option??! :( This is annoying that I need to login everytime I open my Google Chrome.. Please...

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unable to download pdf

I am unable to download pdfs from my web Mendeley.Error message is "DF.js v1.1.366 (build: 9e9df56) Message: Unexpected server response (0) while retrieving PDF...

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free paper filtering system

where is gone advanced search option and free paper filtering system

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Force sync of local library +PDFs to Mendeley Web

Hi, Yesterday, a folder with 5 subfolders (approx 120 refs+pdfs) disappeared from my Mendeley library, both locally and online ! None of the references were stored in the trash folder, so I tried to...

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Mendeley web importer disappered

Dear ladies and gentlemen, recently I accidentally removed the Mendeley Web importer. I am unable to restore it and reinstallation does not bring up the Icon in my Firefox browser. Cookies are enables....

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Unable to import article

I am unable to import using my browser "Save to Mendeley" button from the following page: https://academic.oup.com/mnras/article-lookup/doi/10.1093/mnras/stw2290. The pop-up offers to download the...

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