Finding answers to one's questions
Is there any way to search for questions one asked on Mendeley support to see if they've been answered? I received no email to the question I asked, and had to hunt it down manually in the archives. Is...
View ArticleHandbook
How do I use the literature tool to search for a handbook e.g. AMA Guides to permanent impairment. Is it possible?
View ArticleThere was an error processing your request. It has been logged (ID...
Hi, How can I solve this error?
View ArticleWeb importer does not import Nature group publications
Whenever I want to import a reference/pdf from a Nature group publication and click on the Web importer symbol, I get a list of all references mentioned in the article but not the article itself. This...
View ArticleUnable to import
Hi, I'm trying to upload a ris file from EBSCOhost but it's not working. Any suggestions? Thanks.
View ArticleError importing pdf file
I got this error while uploading a file There was an error processing your request. It has been logged (ID 98fa9144dd468777). There is no error with any other file. I tried some others. Thanks Ramon
View Articleproblem with syncing my library
I am unable to sync my desktop library. From reading other questions, I understood that I cannot have to profiles, one online and one desktop version, so I've deleted my online profile in order to be...
View ArticleWorkshop
I have been logging in to announce a Mendeley. I haven't been able to log in. Is it my browser?
View Articledisable save all option
web importer saves all relevant references related to the publication of my choice. How can i disable the option so that I can only save one reference.
View ArticleUnable to sync
I am getting an error message Invalid grant when trying to sync desktop and web versions?
View ArticleHow about adding the category "archival collections?"
Hi, All, As someone who researches in archival paper collections, I don't see a template under "type" to add these PDFs to my Mendeley library. Has anyone found a workaround for this problem? Or might...
View ArticleError on web page
Due to an error on the webpage, the page is continuously reloading, which makes it essentially useless. Fix?
View ArticleDataset - Categories for this Data issue
I am trying to publish my dataset (below), but when I click 'save & preview,' Categories and Institutions fields disappear, preventing me from publishing it. I've tried MS Edge and Chrome browsers....
View ArticleMendeley word plugin
I use word for MAC and I had installed the word plugin and it was working right. I updated my office software two days ago, and when I start word it says there is an error with the plugin (75). I have...
View ArticleWriting notes on references
I am systematically reviewing the abstracts and writing notes on each. I highlight the article and as I write, the list takes me back to the first reference and I have to scroll down till I find the...
View ArticleMendeley starts a new bibliography everytime I open Word again
I am currently writing a long piece over several days and using the Mendeley word plugin. The plugin works fine but when I re-open Word to continue working all of my references have been converted to...
View Articlehighlighting doesn't work properly
When I try to highlight one few words, it automatically selects a whole paragraph or a section that I don't need to select. It also selects somewhere else in the page instead what I am trying to...
View ArticleCannot see/access my library
Dear Mendeley Support, I cannot see or access any of my library files. The "upload docs" page stays on the screen and my files are in a tiny column on the right side of the screen and I can't see them...
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