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Channel: support.mendeley.com :: Mendeley Web
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Can't Log into Web Extension

I have been trying to use the Mendeley web extension for Chrome, but when I click sign in, it signs me into the website, but the extension keeps asking me to sign in, and I cannot access the import...

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syncing problem

Missing required field: Text. Error ID: hHv1d3nfJ1c Please tell me how to deal with it.Thanks!

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Save to Mendeley in Web of Science

Hi, I am trying to export reference from Web of Science into Mendeley using the 'save to mendeley' plug-in but it won't work. I see many posts here about that but none of them actually explain the...

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submit articles

Dear Sir, Please inform us, how to submit articles form our journal Universa Medicina (http://univmed.org) to Mendeley web, thank you Best regards, Adi Hidayat editor@univmed.org

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Word plug-in has suddenly stopped working

Today, the word plug-in has suddenly stopped working for no apparent reason. I am running the most recent versions of both Mendeley and Word 365. Whenever I now try to insert a citation I'm getting...

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Word plugin not working

I am running Mac High Sierra and Microsoft Word 2011. I installed the word plugin and added it to word using the templates and add-ins menu and adding the file "Mendeley-word2016-1.17.11.dotm". This...

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online library

Hi there, I am facing a problem which I cannot open any PdF files I uploaded but I can read and open before. I can only see the list. What happens? Please help me. Thank you.

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searching for tags in the online library

Is there a way to search by tag in the web version of mendeley? Unfotunately due to restrictions it seems I am not able to install the desktop version on my computer.

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Trash delete problem

How I can delete all documents in Trash? not 50 documents in one time.

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Sorry, we couldn't save this item to your library

Repeated error using web importer with Chrome. Any solutions?

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Mendeley Wordpress plugin - addressing styles

Dear support, I have two questions concerning the mendeley plugin for Wordpress: 1. Which style is the default style? Is that hardwired? I like it because it creates line feeds after the citations 2....

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Authorisation query

I am editing a CSL file in the Mendeley CSL editor but when I try to save the file the editor tells me that authorisation is required. Changes are not saved.

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Error 429 Activex Component Can’t Create Object

The message "Error 429 Activex Component Can’t Create Object" appears when I try add a citation. I read some question posts, but the sugestions did not work in my case. Thanks!

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upload problem

¿what does this "upload progress error" mean? and ¿how can i fix it? - upload progress: 0 of 0. Error ID: Ng6CYlkVVUg thank you

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View research catalogue entry for this paper

Hi In Mendeley desktop, when clicking on a document, in the details tab, below the list of authors, there is an option to click :"View research catalogue entry for this paper" Following this link,...

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Export to .bib

Is it possible to export citations to .bib file for use in LaTex?

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the save&sync buttom is gray, and i can't change the option.

in my cp, the save&sync button is gray, i can't change the option, and all the pdf is sync to web by default!!! how can i change it???

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Save to mendeley doesn't work

Few days ago, 'save to mendeley' doesn't work. In detail, it showed the 'save' button when I pressed 'save to mendeley' before. But now, it doesn't show the 'save' button and keeps loading and loading....

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I can't see on Mendeley Web some of the entries

I can't see on Mendeley Web some of the entries/files I've uploaded through a group on Mendeley Desktop. I have 2584 entries on Mendeley desktop and 2550 on Mendeley web. Help, Please!

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error loging mendeley web

Hi, After I made the elsevier registration to sign in to mendeley account and I entered my e-mail ,pass word, family name, first name . When I signed in , an empty new account opened with an empty...

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