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Channel: support.mendeley.com :: Mendeley Web
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how to copy an entry

Hi! I have multiple chapters I am manually entering from books. How do I copy the entry so that I can have the bulk of what I need to enter already in Mendeley? Thanks!

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Unable to save changes in Mendeley Data

I am unable to save changes in Mendeley Data. I tried several times since past 3 days. When I select a license or enter the title, I get an error "Failed to save changes". I am not able to add a...

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Open in Mendeley

Hello, I have updated my Mendeley desktop edition, but after updating I cannot find the "Open in Mendeley" icon which I used t find it after saving articles from the web. please help Thanks

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how do I import a database.bib

I cannot seem to do this thru the Mendeley web. I want to import a database of articles.

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Error during Synchronization

Hi, I am getting the following error message "Sorry, there was a problem syncing your library: Unique id 10e07c39-f4c9-4114-99a7-7e15ba9db6b7 has already been used to create a document.. Error ID:...

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Differences between Mendeley desktop and Mendeley web

I know Mendeley Web is in the cloud and Mendeley Desktop has my library on my own computer. What are some other key differences? What does one miss by having only Mendeley Web for example? Thanks.

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Mendeley unstable in Ubuntu 16.04

I am using Mendeley 1.16.3 with Ubuntu 16.04 and there seems to be some instability. When Mendeley is open on my system there are intermittent graphic anomalies; occasional flicker near top of screen....

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Chrome Extension sign-in issue

My Chrome extension won't sign in even though I'm signed in, online, and typing the correct password; is this a common issue and is there a solution? Thanks in advance!

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unable to sync and save files

There was an error processing your request. It has been logged (ID 008f1d8afb898288).. Error ID: vtgbyrAceoA

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No service found for your request

How do I solve this problem???

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Tagging of Documents

How can I access any document based on its TAG when using Mendeley web. I have tagged the documents through Mendeley Desktop. When should we expect tagging feature in web Mendeley

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Web Importer

The importer does not seem to work I am using chrome and everytime i try and use it, it first requests me to sign in and thereafter nothing happens. Please advise how to resolve this issue. Thanks Vinesh

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Moving 'watched folder'

Hi there, I have moved my watch folder to another computer, downloaded Mendeley desktop to the new computer, and synced the new Mend. desktop to my existing online account. I therefore have access to...

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Unableto sync

Why do I keep getting errors when trying to sync my library? This is the latest : There was an error processing your request. It has been logged (ID c40a7e15c918b9bb).. Error ID: nUEME3EnsWY Please help!

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How to upload multiple pdfs together into Mendeley rather than 1 at a time?

How to upload multiple pdfs together into Mendeley rather than 1 at a time?

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Sync error -again!

Hi I'm receiving sync errors on a daily basis now. Here's the latest: There was an error processing your request. It has been logged (ID 194938ad349574aa).. Error ID: jeUU9_9-hw8 Why won't Mendeley...

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Web importer not identifying citation from Nature Climate Change paper

When using "Import to Mendeley" in the web browser (I use Chrome), I get a list of citations from the paper's bibliography, but not the citation of the paper itself. How do I get the paper citation?...

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Web Importer

My Mendeley Web Importer doesnt recognize any titles or authors anymore. When I try to import a PDF I get the message "No title was found", it happens for every document. What can I do about this?

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Webimporter "save to mendeley"

Hi, first I have problems to sign in, now Login is fixed but I am not able to import data from Pubmed. Following issue: Bibliographic metadata could not be detected. Create metadata below to enhance...

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no data

I see this " No service found for your request" in the Library and see no articles at all plz help!

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