Why do pdfs gathered using the 'pdf if available' selection on the web importer always download as broken pdf that neither mendeley nor adobe can read?
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Importer downloads broken pdfs
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unsorted folder gone
I cannot find the folder 'unsorted'.
"Recently added" is the last folder on the general row, before my personal folders.
How can I retrieve the folder "unsorted"?
Now I have to go to "recently added" to see which ones I just added, so i can place them in their respective folders.
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Web importer
Web importer is not working on safari (version 11.0.2).
It doesn´t stop loading, so i can´t import references to mendeley.
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Unable to upload document on Mendeley Web
Hi,
Every time I upload a document onto Mendeley Web, it gives me an error message; i.e. There was an error processing your request. It has been logged (ID db6a591d9ecd36e3).
Is there a way to fix this?
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Web importer
Web importer is not working - when I try and sign in to add a citation to my library nothing happens.
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splash screen won't close
I'm unable to use my library on Mendeley Web. When I log in I get the introductory splash screen and there does not seem to be any way to close it. It blocks the rest of the window and entering a search term doesn't help, either. I'm using Windows 10.
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Mendeley stopped functioning suddenly
My mendeley deskstop suddenly stopped working and not able to install web importer.
Word plug is installed but not working for citations.
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Web importer not working
Web importer not working, when log in no response
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Web and desktop import not working. Non-specific (ie says, something went wrong) reason given on web
How do I find out and then fix import problems when trying to import files from Ovid? I've tried using RIS and endnote xml to export from Ovid. Export is successful but import is not. I am trying to import less than 200 references from Ovid. Neither web nor desktop import works. Desktop import doesn't give indication to what the problem is and Mendeley web import gives non-specific indication. Just says, "something went wrong". Anyone come across this and know what the problem is +/- how to fix this?
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text selection for highlighting does noe work correctly
In web version in an article, "selection lines" to highlight sometimes does not work.
I have tested in several browsers such as Firefox, Chrome and Microsoft edge but it seems it has no dependency on browser software and it is a Mendeley web problem.
any attention to this problem will be appreciated.
Regards
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Web importer Chrome extension opening off-screen/not working with IEEE
When I try to open the Chrome extension to import IEEE papers, the window opens mostly off-screen and cannot be moved. Problem hasn't occurred with other sites. Allowing cookies for mendeley.com did not fix the issue.
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technical support
how to solve error 6028, and uninstall and install the word plugin, therefore restart the pc and the error persists, I need help brief please
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Notes section
When I type in notes section on right hand side panel when item selected - it sometimes saves as I type and I see the word 'saving' on top of the panel, but at other times this does not work and I lose the notes that I have typed. Can you provide a solution for this.
Many thanks.
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Image overlaps with captions when importing pdf
I imported: https://papers.nips.cc/paper/6957-high-order-attention-models-for-visual-question-answering.pdf to mendeley. Unfortunately, figures are intersecting with the images. Is there a way to import the pdf as-is?
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Web importer Chrome extension
When I try to use the Chrome extension to import papers from Scopus database, the window which opens keep asking me to login/create a free mendeley account even though I am already logged into my own account on the Mendeley website. I have tried multiple times loggin without any success. I have also try re-downloading the Chrome extension but it keeps asking me to sign in.
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How to use web importer with researchgate?
I have tried to use Mendeley Web Importer to download a reference to a paper available on ResearchGate. However, when pressing the Mendeley Import button in Chrome the add-on window was without any fields. In case of other resources (e.g., ScienceDirect, Web of Science, ...) it works. Is there a problem with importing references from ResearchGate?
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chrome plugin not working
When I use the Chrome plugin, the signin page pops up, but does not allow me to sign in. Advice on how to resolve?
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Constantly Crashing
I am having massive issues with Mendeley today. It keeps crashing randomly, sometimes as soon as I open it, other times half way through reading a document. All my papers are stored here so very inconvenient. There is no pattern to it, has done it on multiple files, and I have tried Chrome and Explorer.
Please help?
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Problems saving documents in the library.
I can't save documents in my library. How can I solve it?
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Web Importer not working
I am unable to grap papers with the mendeley web importer on chrome or firefox. When I click the importer, the pop up shows up and then nothing happens. Tried it on a friends computer and its the same issue. Tried redownloading the importer but this didn't help. Please fix this, thanks.
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