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'Save reference' facility in Mendeley papers not working

As per the other questions posted, when I and students at my institution try to save a paper via the Mendeley papers library we are presented with a 'Failed' message. Can you please investigate and...

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Unable to sign-in

Hello, I have been trying to Sign-in several times with Mendeley Web extension but it doens't work. I have also tried to install and re-install twice but the problem still remains. In particular, when...

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Chrome page crash when saving reference, but only when 'Download pdf if...

If I have a pdf open in another Chrome tab and try saving a reference in another tab with the 'download pdf if available' option ticked, the tab crashes.

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Web importer is BROKEN

The web importer bookmarklet does NOT correctly import the author names. It seems to harvest all the names on the page, including in the references. Eg, try here:...

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sharing notes

Hi everyone, apologies if this is a dumb question, however, I can't seem to be able to share notes with colleagues in our group. I know that I can type in short notes that can be visible to others,...

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pagination

When I export citations with the web importer with google scholar,the details volume, issue and pages are not exported. Consequently I dont have it included in the bibliography. How can I solve that?...

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save to mendeley button

i can't use save to mendeley button on safari, it cannot connect to library, always refreshing, i can use it with chorome and other computers but can't in my MacBook

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Save reference functionality not working in Mendely Website

Hi, For the past two weeks, everytime I search for an article using Mendely's Website, I cannot use the "Save Reference" Option. After a temporary "Saving Reference" message it always end up with a...

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Unable to add reference to library - why can't I add papers

Dear Mendeley, When I search for papers and click 'add reference to library' I am told 'unable to add reference to library.' Why is this and please can you help me resolve this issue. Thanks Jo

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not possible to save reference to library (failed)

I cannot save references to my library when using the mendeley web. It just says "Failed". I tried different computers and I have the same issue everywhere. There are several posts from other users...

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Web Importer Not Loading

I am trying to save citations from PubMed and the importer keeps showing the 3 dots but won't let me save the articles. I have already tried re-installing the Chrome plugin and restarting my browser....

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web importer stalls

When clicking the web importer extension (I'm using Firefox) the sidebox that identifies the article name/author/etc. shows up, however the import stalls such that name/author/etc is not populated. The...

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Web importer does not work

The web importer extension pops up but never does not create an entry. The sidebox shows the three dots that indicate work in progress but never finishes the work.

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Import possible

Dear Mendeley team, yesterday I worked at first sucessful with Mendeley and since then I cannot import any files into the database anymore. Do you have any idea what might be the reason? Thanks and...

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Personal web space

Please, can you tell me how can I eliminate my documents from my Personal Web Space? This in order to gain space. Thank you

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Web Syncing

Having the following issue: "Get documents for folder 22228ce5-d530-42f3-8705-c6d998c13798 is failing with the error code 500." Please help. Is this a problem on my end or on the website's end?

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ERROR 500: Library not loading, cannot add new citations

My library is constantly on a loop of "loading documents", and no documents ever show up. For that reason too I assume, I can't save new citations using the Mendeley plug-in. I am heavily reliant on...

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"Sorry, we couldn't save this item in your library"

Trying to use the Chrome Plug-in but keeps showing this error message, and won't let me load up files on the web version, or sync with the desktop. No other explanation, please help!

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Web importer is not working

The Web importer on Google Chrome is not working. Once clicking the bookmark button, the importer seems to attempt to load indefinitely. Please let me know if you are able to remedy this issue. Thanks.

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Unable to import article information

I am Unable to import from any data base using Mendeley and chrome browser

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