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Channel: support.mendeley.com :: Mendeley Web
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save to mendeley

Hi, I am having problems of saving documents from pubmed to mendeley. Everytime I try to import by pressing the save to mendeley tab, the tab requires me to sign in although I have logged in to the...

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error in syncronization

When i m trying to sync i get the error message.... Sorry, there was a problem syncing your library: File name [Untitled Document] has no extension - upload progress: 0 of 0. Error ID: 23S2qvR3qzE

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Mendeley's services had a problem while syncing your library.

Hello. Help me, pleace. Mendeley's services had a problem while syncing your library. Problem Details There was an error processing your request. It has been logged (ID ddd03f0a5f020b68).. Error ID:...

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Mendeley web failing to add items to my library

Hi there, I've been searching for new articles on my research topics in Mendeley web. But when I try to save the reference to my library, I get the response 'Failed'. Please help! Thanks, Gemma

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I am not able to log into my account

Hello, I am not able to log into my account (Mendeley Web)! would you please advise? Thank you

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Web Importer requires log-in for every paper

Why do we have to log-in in our account everytime we import a citation via the web importer (e.g. from PubMed)? Enabeling cookies...

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400 bad request

I'm getting an error of "400 bad request" when I try to save a Pub Med publication to my web based Mendeley account. Please help.

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prooblem in downloading firefox Mendeley Web Importer

Dear Sir/madam I have tried several time to download firefox Web Importer,it starts, but after a while it stops and the error is the "the add-on could not be downloaded because of connection failure"....

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Apple Safari version 10.0.3 not displaying Mendeley PDFs

Contrary to Firefox, Safari on my Mac OSX 10.11 (El Capitan) computer does not display the PDF files I have stored in my Mendely Library. Both browsers are set to use system proxy settings. Changing...

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Can't clear my library

I do not find a clear all button. I want to clear my library to upload a more organized version of my content. However, it seems I can delete only 50 at a time. Kindly give me a way around this,

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Mendeley importer

Dear Mendeley, I would like to ask for my mendeley importer which can't import data from (web browser) crome today, even though it still worked yesterday.The notification is "Sorry, we couldn't save...

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There was an error processing your request. It has been logged (ID...

Dear Support, mendeley can not sync my library, would you please help me to solve this problem?

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Citations

How do I create a citation in the online version? I have a Chromebook and therefore cannot download the desktop version.

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Failure

I keep getting this message whenever I try to add documents to my library: Failed to add this item to your library. What could be the cause for this?

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Why my Mendeley web and "Save to Mendeley" chrome plug-in cannot save...

Why my Mendeley web and "Save to Mendeley" chrome plug-in cannot save reference to my library? It worked well before. But cannot save to my library these days.

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web importer

HI, my web importer has not working since I changed my email address. When I try to save a document directly from the web, the web importer window opens but only "save as pdf" appears blinking. what...

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Web Improt

Since yesterday the web importer (Firefox)does not work. It looks like it is trying to import (no error message) but only shows the floating dots. I can access my library though. Is there any general...

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failure adding papers

It`s not possible to add papers to my library (firefox 51.0 (64-bit)). What can I do?

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export bibtex from web

I have the Mendeley Desktop on my personal PC and love the bibtex it automatically creates which I can use in my latex documents easily. On my work computer I am not allowed to install any external...

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library empty

I would like to connect to my original Mendelay account ..on this new computer. How do I do this I am using my original email address but the library is empty

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