shared web space increase
I was suggested to upgrade plan in order to have more shared web space as I ran out of 100 Mb. After buying Plus plan I still can't store my data. Also there is no information how much shared space is...
View ArticleDOCUMENTS WILL NOT LOAD
I cannot access any of my documents or save new ones. Error codes continue to pop up. PLEASE REMEDY.
View ArticleRecently Added folder and folder residence
How come the "recently added" folder does not appear on Mendeley Web version, but it does appear on the desktop and mobile app? It would be very helpful especially when trying to track and manage...
View ArticleProblem uploading pdf papers files from my hard drive to Mendeley web
Library Add Import Document does not work. Can't add new files to Mendeley web. Thanks for your help.
View Article"Failed to add this item to your library"
For at least a month now I have not been able to add references from Mendeley web to my library. Mendeley has known about this issue for weeks, as there are plenty of posts on here about it. Can you...
View ArticleError downloading https://api.mendeley.com/oauth/token/ - server replied:...
I have this error could you suggest a solution ? Thanks Grazia
View ArticleSaving references to my library from Mendeley search
I keep trying to save references following searching for the paper on Mendeley (webpage) search tool. Once I find the paper I click on save reference and it says failed, and has not saved to my...
View ArticleIs there any option delete the Mendeley Web Trash through a single click...
I see "Empty Trash" in Mendeley Desktop, but not in Mendeley Web. Is there any shortcut way to delete all trash documents through a single click. If the functionality is not available, is there any way...
View Articleweb importer not working
Hi, the web importer is completely dead - not answer do you have a problem with your servers today? I am on safari 10.0.3 (mac os 10.12.3) thanks for your support
View ArticleWeb of Science import to Mendeley web ("save to Mendeley tab")
Hi, When I try to import a list of references from Web of Science to Mendeley, the message I receive is "Bibliographic metadata could not be detected. Create metadata below to enhance the quality of...
View ArticleExport bibliography
Dear Mendeley Support, NEED HELP!! I need to export a bibliography without using a plugin. I have had no trouble with this previously, I have simply selected the papers from my library and copy and...
View ArticleNew functionality Word and Mendeley Web LIbrary
I dont see the new "Manage Sources" in Word. I have desinstalled/reinstalled the Word Plugin but nothing has changed ? I am working on Word 2016 (windows)
View ArticleShows as having impoerted extension of web but not in mendeley desktop?
I have installed Mendeley on a new computer and used Chrome. I have the desktop and I installed the word plug in -but after I added the web extension for Chrome and it shows added- under tools in...
View ArticlePrivate Annotations
Is there a way to sync private annotations from Mendeley (in PC) to Mendeley's tablet app and vice versa?
View ArticleExport list to Bibtex from web library.
Is it possible to export a list from your web library to Bibtex? I'd like to do this since I don't have access to the desktop version, where I know this is possible.
View Articleweb importer not working in safari 10.0.3
The web importer is simply dead - when I click nothing happens I was trying to load a paper from arXive: in the console this error message appears ``` Failed to load resource: the server responded with...
View ArticleWeb importer not working after recent update
I have been using Mendeley for 3 years and my web importer was working fine all these while. Today when I started Mendeley desktop I got an update link and after updating the web importer is not...
View ArticleIPad app not syncing
I have uploaded articles to mendeley web and I have the app on my iPad. I am logged in to the same account on both but the sync buttons in the iPad app is greyed out. I want to have articles on my iPad...
View ArticleWeb Importer does not work
I use Safari and my web importer was working fine but since yesterday it does not work anymore. I already made and update but nothing has changed. When I click on the "save to mendeley" button nothing...
View ArticleAdvanced search button has vanished
Hello dear support team, where has the advanced search button gone? I´ve been using Mendeley for a few years now, and never had this problem before. Oh, and I can´t find the box "open access only"...
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