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mendeley web plugin chrome

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I have problems in importing citations from google scholar to mendeley by means of the chrome plugin. Once clicked on save to mendeley button I have to login bu at this step my account it is not recognized; I changed twice my password. I can login on the Mendeley website but troubles still persist in the login through the chrome plugin. How can I solve that? Best regards, Lucia Porzio

Web importer invisible

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I have installed the Web Importer for my Firefox 47.0 but not Mendeley icon is visible. I tryed restart and re-install, no luck. I tested with scholar and ieeexplore. The Add-On section shows the activated Web Importer. Any help?

Can you make a 'Save to Mendeley' button for the Safari browser for Mac OS X El Capitan?

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HI, I use the Safari browser on a Macbook running OS X El Capitan. I have the 'save to Mendedly' bookmark saved as a bookmark. Would like to add it to the top bar as a button. That does not happen even when I drag the link to the top bar of Safari. Can you make this feature available, please?

Editing styles - 503 error

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I'm trying to edit a style that I created 1 month ago, but everytime I try to access the visual editor in my Mendeley account I receive the following error: "cannot fetch style ..... (error 503)" Is this a problem of the system? Can I do anything to solve this problem?

Files Disappeared

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Most of my files have disappeared from Web Account even in folders where I had switched off synchronization (this problem has started quite long time ago so I tried to keep a core of my library save in Web Mendeley). References are ok. Now I have around 200 files out of more than 3 thousand. It looks like files disappeared randomly, not related to "age", folder or topic. Are there any chance to recover them?

Mendeley Web Importer Cannot Import PDF from Wiley Journals

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Hi All, I'm experiencing a problem of importing PDF from Wiley journals (such as Advanced materials, etc.). The PDFs I imported by Mendeley Importer (Chrome plugin) are invalid and cannot be openned either by Mendeley Desktop or Adobe Reader. Since Wiley is now using "epdf" for online pdf reading, I guess it could be a cause for this problem... Does anyone have a solution for that? Thanks so much!

Web importer bugs

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Hi there, Recently, the save to folders or groups feature in the web importer has stopped working. After a sync in Mendeley desktop, imported articles are shown in "Recently Added", but not in any folders specified during import. Secondly, I have absolutely no idea why the "Open in Mendeley desktop" button has been removed from the web importer and replaced with a "web library" button. Please bring it back. The web library is of no interest. 100% of the time I need to go to the paper in Mendeley desktop and add the PDF. Finally, when the web importer tries to add a PDF, it frequently creates a PDF file containing junk, such as HTML, instead of the paper content. E.g. IEEE articles are doing this. This is worse than not importing the PDF at all. Kind regards, Richard.

Trying to edit Green Chemistry/Royal Society of Chemistry Style

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I am trying to edit (or download for that matter) the RSC or Green Chemistry style. Whenever I try and do that through http://csl.mendeley.com/visualEditor/ I get a message stating: "Cannot fetch style: http://www.zotero.org/styles/royal-society-of-chemistry (Error: 503) Please select a different style to edit." Why is that?

Can't delete note that hasn't been saved yet

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Can't delete notes that haven't been saved yet. Create a note, type something (or don't), click the trash can, click the check mark. It doesn't delete. Mendeley Desktop 1.16.1 Ubuntu 14.04

Use of Mendeley in Word Online document in Onedrive

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Hi, is it possible to use my Menedely online in a Word document posted in OneDrive and with the Word Online version? Regards, begoña

Saving to web instead of desktop mendeley

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Recently my save to mendeley plugin started saving my documents to web mendeley instead of my desktop mendeley, how do I get it to save on desktop mendeley?

reference style inquiry

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I could not find the reference style for the journal 'Antioxidants and Redox Signaling' published by Mary Ann Liebert Inc. Publishers. Could you please help me with this? Thanks

Chrome Web Importer not working

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I have been trying to save references using the chrome web importer but it is not working. It keeps asking for sign in. I do that, with the correct user name and password but the same sign in form comes back. If I give a wrong detail, it warns me but with the correct details, it is not signing in on any other page, except only on the mendeley web pages. I am experiencing this problem since Friday (last week) and I have scheduled a class tomorrow for referencing using this software. So kindly help me resolve this issue.

web importer

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Hello, When trying to add a reference using the web importer from libraries catalogues I always get the same message Bibliographic metadata could not be detected. Create metadata below to enhance the quality of this resource. How can I fix this problem? I remember that older web importer versions worked better than the new one. Thank you for your attention, Regards Leonardo Carrio

Web Importer

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I am not being able to drag and drop the icon Web Importer - Save to Mendeley - I am using Safari and the most updated version of IOS. The icon is grey and does not move. I look forward to further instructions

{"error":"Page not found"}

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-I go to Elsevier's Sciencedirect or Springer or such. -I hit the importer and give my login -Then I get a white bit and the text {"error":"Page not found"} How do I fix this? Ever since you switched to a pretty new importer, it has either not worked or forgotten to import some of the really useful content on the citation (e.g. abstract, DOI, and/or keywords). And I can't seem to enter notes with this the importer so I have to go back into desktop Mendeley to do it every time. Making me do more mouse clicks is not what a UI change should be about. OK, this is not a question but I couldn't spot the button file a bug report so here you go.

Filter by tags in group doesn't work

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Hi I am basically trying to have categories of papers within a public group. I have folders in Mendeley Desktop but these do not sync to the web. I then trued tags. Tags I apply to papers in Desktop appear on web, but when I click on them it says "There are no documents." - but there are, there are documents with that tag! This is the group Can you tell me the best way to add categories/folders to a group, and why the tag system doesn't work? Thanks Mick

Visual CSL Editor Still Not Working

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Hi, The Visual CSL Editor has not been working for some time now - every time I try to edit a style I get an error message saying 'cannot find style... please select a different style to edit'. I have updated Mendeley and tried using Chrome, Firefox, Edge and Internet Explorer browsers. All bring up the same error except IE which just gives a message saying 'unsupported browser detected'. All browsers are the latest versions. I've noticed both in the feedback and support forums that other people are having problems with this too and there are posts going back several months. When will this be fixed? Is there any way around it in the meantime?

"Sorry, we couldn't save this item to your library"

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How can I get to know the reason why - and possibly try to fix it - I get this message for some specific references?

syncing problem

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Syncing problem has now spread from my Windows 8 laptop to my Mac (OSx 10.6.8) as in error below - help! dissertation write up in process! There was an error processing your request. It has been logged (ID b59cf7a031f0be46).. Error ID: Yql5yCclqD0 - an earlier error which specified a syncing problem disappeared before I could copy it.
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